{"id":1291,"date":"2025-06-11T10:28:42","date_gmt":"2025-06-11T10:28:42","guid":{"rendered":"http:\/\/okoboro.com\/?p=1291"},"modified":"2026-04-15T12:26:23","modified_gmt":"2026-04-15T10:26:23","slug":"vyjednavanie-s-extremnym-emocnym-vypatim-ako-sa-to-da-zvladnut","status":"publish","type":"post","link":"https:\/\/okoboro.com\/en\/vyjednavanie-s-extremnym-emocnym-vypatim-ako-sa-to-da-zvladnut\/","title":{"rendered":"Negotiating with extreme emo\u010dn\u00fdm vyp\u00e4t\u00edm. How it can be managed."},"content":{"rendered":"

Neistota z\u00e1kazn\u00edka m\u00e1 ve\u013ek\u00fd vplyv na str\u00e1canie biznisu.<\/p>\n\n\n\n

Ako najat\u00fd vyjedn\u00e1va\u010d sa pravidelne stret\u00e1vam s momentami, pri ktor\u00fdch s\u00fa klienti pod obrovsk\u00fdm stresom. Sk\u00faste si predstavi\u0165 niektor\u00e9 vybran\u00e9 situ\u00e1cie a urobte si vlastn\u00fd n\u00e1zor.<\/p>\n\n\n\n

    \n
  1. Ste majite\u013e firmy a m\u00e1te pred sebou vyjedn\u00e1vanie, ktor\u00e9 rozhoduje o pre\u017eit\u00ed va\u0161ej firmy. Ak sa v\u00e1m nepodar\u00ed z\u00edska\u0165 odpustenie dl\u017eiacej sumy v st\u00e1tis\u00edcoch eur, va\u0161a firma skrachuje a budete musie\u0165 prepusti\u0165 v\u0161etk\u00fdch va\u0161ich kolegov. A samozrejme, \u017ee druh\u00e1 strana v\u00e1m ani z\u010faleka nechce ni\u010d odpusti\u0165 a vyhr\u00e1\u017ea sa v\u00e1m s\u00fadom. <\/li>\n\n\n\n
  2. Ste majite\u013e firmy a vyjedn\u00e1vate so zahrani\u010dn\u00fdm investorom o invest\u00edcii v sume viac ako 10 mili\u00f3nov \u20ac. Pozor! Nie invest\u00edcii do firmy na rozvoj, tak ako to be\u017ene b\u00fdva, ale financi\u00e1ch za ktor\u00fa chc\u00fa odk\u00fapi\u0165 \u010das\u0165 podielu, aby sa mohli k v\u00e1m prida\u0165. Jedn\u00e1 sa o peniaze do va\u0161ej pe\u0148a\u017eenky. Jednoducho vyjedn\u00e1vanie, ktor\u00e9 m\u00f4\u017ee po rokoch podnikate\u013esk\u00e9ho \u201eboja\u201c v\u0161etko radik\u00e1lne zmeni\u0165. Ak to v\u00fdjde, stanete sa z be\u017en\u00e9ho \u010dloveka doslova boh\u00e1\u010dom. No a potom investor zrazu povie: \u201eDohodneme sa iba ak\u201c: a vyslov\u00ed po\u017eiadavku, ktor\u00e1 je pre v\u00e1s mimoriadne nev\u00fdhodn\u00e1. Sakra! Boli ste u\u017e skoro boh\u00e1\u010dom a v tomto momente sa to rozsypalo. <\/li>\n\n\n\n
  3. Ste CEO ktor\u00fd dostal n\u00f4\u017e na krk. Ak nedostanete firmu do o\u010dak\u00e1vanej ziskovosti, tak skon\u010d\u00edte. Len\u017ee m\u00e1 to OBROVSK\u00c9 ALE. Ste tr\u017ebami z ve\u013ekej \u010dasti z\u00e1visl\u00fd na jednom odberate\u013eovi, s ktor\u00fdm je podp\u00edsan\u00e1 zmluva, ktor\u00e1 znemo\u017e\u0148uje dosta\u0165 firmu do ziskovosti. A tento odberate\u013e sa s vami o v\u00fdraznom zv\u00fd\u0161en\u00ed cien nechce ani len bavi\u0165. Dokonca sa na t\u00fato t\u00e9mu s vami nechce ani len stretn\u00fa\u0165.<\/li>\n<\/ol>\n\n\n\n

     <\/p>\n\n\n\n

    Teraz pr\u00edde poznatok, ktor\u00fd \u013eudia vo ve\u013ekom biznise v\u0161etci poznaj\u00fa, ale mno\u017estvo \u013eud\u00ed si to nevie ani predstavi\u0165 a mo\u017eno aj preto vznikaj\u00fa na t\u00e9mu vyjedn\u00e1vania r\u00f4zne skreslen\u00e9 n\u00e1zory.<\/p>\n\n\n\n

    Vo ve\u013ekom vyjedn\u00e1van\u00ed nikdy nie je ni\u010d zadarmo. Ak si niekto mysl\u00ed, \u017ee druh\u00e1 strana v\u00e1m vyjde v \u00fastrety, je mi to \u013e\u00fato, ale tak to nefunguje. V tomto leveli v\u00e1m nikto ni\u010d nedaruje. Ka\u017ed\u00fd sa sna\u017e\u00ed z\u00edska\u0165 \u010do najviac pre seba.<\/em><\/strong> <\/p>\n\n\n\n

    Pre lep\u0161ie dokreslenie\u00a0extr\u00e9mneho emo\u010dn\u00e9ho vyp\u00e4tia prid\u00e1vam p\u00e1r viet, ktor\u00e9 mi klienti povedali:<\/p>\n\n\n\n

    \u201eKe\u010f si odmietol ich n\u00e1vrh, mal som pocit, \u017ee sa zastavil vzduch.\u201c<\/em> <\/p>\n\n\n\n

    \u201eKe\u010f sa toto dialo, mal som pocit, \u017ee sa mi nedore\u017ee\u0161 do krvi.\u201c<\/em><\/p>\n\n\n\n

    \u201eTo boli najdlh\u0161ie sekundy m\u00f4jho \u017eivota.\u201c<\/em><\/p>\n\n\n\n

    Doteraz som sa sa sna\u017eil v \u010dl\u00e1nku vykresli\u0165 nap\u00e4tie, ktor\u00e9 v t\u00fdchto situ\u00e1ci\u00e1ch je vo vzduchu. A to je d\u00f4vod, pre\u010do moja \u00faloha vyjedn\u00e1va\u010da nie je len zvoli\u0165 strat\u00e9giu, vyjedn\u00e1va\u0165, \u010di dosiahn\u00fa\u0165 to, \u010do je potrebn\u00e9, ale v t\u00fdchto kontextoch aj prevzatie enormn\u00e9ho emo\u010dn\u00e9ho vyp\u00e4tia na svoje plecia.<\/p>\n\n\n\n

     <\/p>\n\n\n\n

    Dobr\u00e1 spr\u00e1va: By\u0165 schopn\u00fd udr\u017ea\u0165 pokoj, sa d\u00e1 do ur\u010ditej miery nau\u010di\u0165.<\/em><\/strong><\/p>\n\n\n\n

    Nasleduj\u00face body s\u00fa moje postrehy, ktor\u00e9 mne osobne pom\u00e1haj\u00fa ment\u00e1lne zvl\u00e1dnu\u0165 tieto paralyzuj\u00face situ\u00e1cie.\u00a0<\/p>\n\n\n\n

      \n
    1. Oproti klientovi nie som v\u00a0pr\u00edpade emo\u010dne zapojen\u00fd. Znie to mo\u017eno drsne, ale je to ve\u013emi d\u00f4le\u017eit\u00e9. Ak je to mo\u017en\u00e9, vyjedn\u00e1va\u0165 by nemali t\u00ed, ktor\u00ed s\u00fa sami hlboko zainteresovan\u00ed. Ak vyjedn\u00e1va s\u00e1m majite\u013e, je to ve\u013ek\u00e1 chyba, ktor\u00fa som u\u017e viac kr\u00e1t s\u00a0protistranou mimoriadne v\u00fdhodne v\u00a0prospech svojho klienta vyu\u017eil.\u00a0<\/li>\n\n\n\n
    2. Vyu\u017e\u00edvam jednoducho \u010drtu svojej osobnosti. U\u017e od detstva mi \u013eudia vraveli, \u017ee som ve\u013emi pokojn\u00fd, niekedy a\u017e stoick\u00fd.  M\u00e1 to v \u017eivote v\u00fdhody a aj nev\u00fdhody, ale v t\u00fdchto extr\u00e9mnych vyjedn\u00e1vac\u00edch situ\u00e1ci\u00e1ch je to mimoriadne n\u00e1pomocn\u00e9. T\u00fato \u010drtu pokoja cielene tr\u00e9nujem aj pravideln\u00fdmi medit\u00e1ciami. <\/li>\n\n\n\n
    3. Napriek tomu, \u017ee vyjedn\u00e1vanie m\u00e1 v sebe zna\u010dn\u00fa \u010das\u0165 nepredv\u00eddate\u013enosti a schopnosti improvizova\u0165, improvizovania je v skuto\u010dnosti omnoho menej, ako sa m\u00f4\u017ee zda\u0165. Z\u00e1klad je stanovi\u0165 si strat\u00e9giu a vedie\u0165 sa jej dr\u017ea\u0165 a pritom dok\u00e1za\u0165 deeskalova\u0165 situ\u00e1ciu. Takisto ak princ\u00edpy vyjedn\u00e1vania a vyjedn\u00e1vacie techniky m\u00e1te akoby \u201ev\u017eit\u00e9\u201c, v podstate si iba zo z\u00e1suviek v hlave vy\u0165ahujete to, \u010do v tom momente je vhodn\u00e9. <\/li>\n<\/ol>\n\n\n\n

       <\/p>\n\n\n\n

      Z\u00e1rove\u0148 ja rie\u0161im \u201eiba\u201c biznisov\u00e9 vyjedn\u00e1vania. \u013dudia ktor\u00ed rie\u0161ia kr\u00edzov\u00e9 situ\u00e1cie (rukojemn\u00edci, samovra\u017edy, teroristi) a s\u00fa v tom dobr\u00ed, musia by\u0165 neuverite\u013ene odoln\u00ed. To je isto e\u0161te o level \u010falej.<\/p>\n\n\n\n

      - Viktor Kostick\u00fd<\/p>","protected":false},"excerpt":{"rendered":"

      Neistota z\u00e1kazn\u00edka m\u00e1 ve\u013ek\u00fd vplyv na str\u00e1canie biznisu. Ako najat\u00fd vyjedn\u00e1va\u010d sa pravidelne stret\u00e1vam s momentami, pri ktor\u00fdch s\u00fa klienti pod obrovsk\u00fdm stresom. Sk\u00faste si predstavi\u0165 niektor\u00e9 vybran\u00e9 situ\u00e1cie a urobte si vlastn\u00fd n\u00e1zor.   Teraz pr\u00edde poznatok, ktor\u00fd \u013eudia vo ve\u013ekom biznise v\u0161etci poznaj\u00fa, ale mno\u017estvo \u013eud\u00ed si to nevie ani predstavi\u0165 a mo\u017eno […]<\/p>\n","protected":false},"author":2,"featured_media":2746,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[43],"tags":[],"class_list":["post-1291","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-vyjednavanie"],"acf":[],"yoast_head":"\nVyjedn\u00e1vanie s extr\u00e9mnym emo\u010dn\u00fdm vyp\u00e4t\u00edm. Ako sa to d\u00e1 zvl\u00e1dnu\u0165. - okoboro<\/title>\n<meta name=\"description\" content=\"Vyjedn\u00e1vanie pod tlakom prin\u00e1\u0161a stres, neistotu a siln\u00e9 em\u00f3cie. Zistite, ako si udr\u017ea\u0165 pokoj a zvl\u00e1dnu\u0165 aj kritick\u00e9 obchodn\u00e9 situ\u00e1cie.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/okoboro.com\/en\/vyjednavanie-s-extremnym-emocnym-vypatim-ako-sa-to-da-zvladnut\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vyjedn\u00e1vanie s extr\u00e9mnym emo\u010dn\u00fdm vyp\u00e4t\u00edm. Ako sa to d\u00e1 zvl\u00e1dnu\u0165. - okoboro\" \/>\n<meta property=\"og:description\" content=\"Vyjedn\u00e1vanie pod tlakom prin\u00e1\u0161a stres, neistotu a siln\u00e9 em\u00f3cie. 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