{"id":2710,"date":"2026-04-14T14:26:27","date_gmt":"2026-04-14T12:26:27","guid":{"rendered":"https:\/\/okoboro.com\/?p=2710"},"modified":"2026-04-14T14:29:34","modified_gmt":"2026-04-14T12:29:34","slug":"chcete-aby-vas-klient-hovoril-otvorenejsie-pouzivajte-labeling","status":"publish","type":"post","link":"https:\/\/okoboro.com\/en\/chcete-aby-vas-klient-hovoril-otvorenejsie-pouzivajte-labeling\/","title":{"rendered":"Chcete, aby v\u00e1\u0161 klient hovoril otvorenej\u0161ie? Pou\u017e\u00edvajte &#8222;labeling&#8220;."},"content":{"rendered":"\n<p>V r\u00e1mci komunik\u00e1cie s druhou stranou, v predajn\u00fdch rozhovoroch, pri vyjedn\u00e1van\u00ed alebo z\u00edskavan\u00ed inform\u00e1ci\u00ed, pou\u017e\u00edvame r\u00f4zne techniky, ktor\u00e9 dok\u00e1\u017eu rozhovor posun\u00fa\u0165 na vy\u0161\u0161\u00ed level. Jednou z nich je labeling.<\/p>\n\n\n\n<p><strong>\u010co je labeling?<\/strong><\/p>\n\n\n\n<p>Komunika\u010dn\u00e1 technika, ob\u010das prekladan\u00e1 ako etiketovanie, ozna\u010dovanie. My v\u0161ak m\u00e1me rad\u0161ej jej origin\u00e1lny n\u00e1zov v angli\u010dtine &#8211; &#8222;emotional labeling&#8220;. Jednoducho labeling. Je to technika, ktor\u00e1 verb\u00e1lne pomenov\u00e1va stav alebo em\u00f3ciu, ktor\u00fa zv\u00e4\u010d\u0161a u niekoho pozorujeme.&nbsp;<\/p>\n\n\n\n<p>Jednoduch\u00fd pr\u00edklad:<br>&#8222;Zd\u00e1 sa, \u017ee dnes m\u00e1te \u0165a\u017ek\u00fd de\u0148.&#8220;<br>&#8222;Vn\u00edmam, \u017ee V\u00e1s t\u00e1to inform\u00e1cia zasko\u010dila.&#8220;<\/p>\n\n\n\n<p><strong>Pr\u00edklad z praxe<\/strong><\/p>\n\n\n\n<p>Rozhovor medzi person\u00e1lnou agent\u00farou a potenci\u00e1lnym klientom:<br><br>Klient:&nbsp;<br>&#8222;Potrebujeme obsadi\u0165 poz\u00edciu XY. Zatia\u013e sa n\u00e1m nepodarilo n\u00e1js\u0165 \u017eiadneho vhodn\u00e9ho kandid\u00e1ta.\u201c&nbsp;<br><br>Reakcia agent\u00fary cez labeling:<br><br>&#8222;Znie to, akoby to pre v\u00e1s za\u010d\u00ednalo by\u0165 celkom frustruj\u00face.\u201c<\/p>\n\n\n\n<p>[pomenovanie em\u00f3cie \u2013 vyjadrenie empatie bez hodnotenia]<br><\/p>\n\n\n\n<p>alebo<\/p>\n\n\n\n<p>\u201eVyzer\u00e1 to, \u017ee ste do h\u013eadania investovali ve\u013ea \u010dasu a energie, no st\u00e1le bez v\u00fdsledku.\u201c&nbsp;<\/p>\n\n\n\n<p>[popis situ\u00e1cie \u2013 prejav pochopenia a uznania \u00fasilia klienta]<br><\/p>\n\n\n\n<p>alebo<br><\/p>\n\n\n\n<p>\u201eZd\u00e1 sa, \u017ee existuje nie\u010do k\u013e\u00fa\u010dov\u00e9, \u010do zatia\u013e \u017eiaden kandid\u00e1t nesplnil.\u201c<\/p>\n\n\n\n<p>[odha\u013eovanie podstaty probl\u00e9mu medzi riadkami \u2013 podnecuje klienta rozpr\u00e1va\u0165&nbsp;<br>o tom viac]&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><strong>\u010co dok\u00e1\u017ee spr\u00e1vne pou\u017eit\u00fd labeling?<\/strong><\/p>\n\n\n\n<p>Labeling m\u00e1 v komunik\u00e1ci\u00ed hne\u010f nieko\u013eko pozit\u00edvnych efektov:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>vytv\u00e1ra spojenie a empatiu<\/li>\n\n\n\n<li>pom\u00e1ha rozrozpr\u00e1va\u0165 druh\u00e9ho<\/li>\n\n\n\n<li>prelamuje bari\u00e9ry t\u00fdm, \u017ee nahlas pomen\u00fava em\u00f3cie<\/li>\n\n\n\n<li>podporuje budovanie vz\u0165ahu &#8211; druh\u00e1 strana sa c\u00edti pochopene<\/li>\n\n\n\n<li>vedie druh\u00fa stranu k tomu, aby upresnila detaily svojej em\u00f3cie alebo situ\u00e1cie<\/li>\n<\/ul>\n\n\n\n<p><br>Ak pou\u017eijeme labeling spr\u00e1vne, \u010dasto sa dozvieme viac, ako kladen\u00edm be\u017en\u00fdch ot\u00e1zok. D\u00f4le\u017eit\u00e9 pri tom je, aby labeling znel ako oznamovacia veta a nie ako ot\u00e1zka.<br>Po jeho vysloven\u00ed je potrebn\u00e9 zosta\u0165 ticho, nenav\u00e4zova\u0165 na to \u017eiadnu ot\u00e1zku a da\u0165 priestor druhej strane na reakciu.&nbsp;<\/p>\n\n\n\n<p>\u010caro labelingu sa skr\u00fdva v tom, \u017ee ke\u010f neznie ako ot\u00e1zka, nesp\u00f4sobuje takmer \u017eiadne obrann\u00e9 reakcie, ani opatrnos\u0165 v odpovediach (po\u010diato\u010dn\u00e1 ned\u00f4vera).&nbsp;<\/p>\n\n\n\n<p>Od druhej strany sa v\u017edy dozvieme viac.\u00a0<\/p>\n\n\n\n<p>Tejto technike na na\u0161ich tr\u00e9ningoch venujeme ve\u013ea \u010dasu. Pr\u00e1ve pre jej efekt\u00edvnos\u0165 v r\u00e1mci komunik\u00e1cie.<\/p>\n\n\n\n<p>Vysk\u00fa\u0161ajte si ju najbli\u017e\u0161ie v praxi. Pop\u00ed\u0161te stav alebo em\u00f3ciu, ktor\u00fa zbad\u00e1te na kolegovi v pr\u00e1ci alebo na predava\u010dke pri pokladni a sledujte ich reakciu.\u00a0<\/p>\n\n\n\n<p>Kolegovi po n\u00e1ro\u010dnej porade &#8211; &#8222;Vyzer\u00e1 to, \u017ee ti t\u00e1 porada dnes dala zabra\u0165.&#8220;<br>Predava\u010dke ve\u010der pri pokladni &#8211; &#8222;Zd\u00e1 sa, \u017ee dnes u\u017e toho m\u00e1te dos\u0165.&#8220;<\/p>\n\n\n\n<p>Juraj Feren\u010d\u00edk<\/p>\n","protected":false},"excerpt":{"rendered":"<p>V r\u00e1mci komunik\u00e1cie s druhou stranou, v predajn\u00fdch rozhovoroch, pri vyjedn\u00e1van\u00ed alebo z\u00edskavan\u00ed inform\u00e1ci\u00ed, pou\u017e\u00edvame r\u00f4zne techniky, ktor\u00e9 dok\u00e1\u017eu rozhovor posun\u00fa\u0165 na vy\u0161\u0161\u00ed level. Jednou z nich je labeling. \u010co je labeling? Komunika\u010dn\u00e1 technika, ob\u010das prekladan\u00e1 ako etiketovanie, ozna\u010dovanie. My v\u0161ak m\u00e1me rad\u0161ej jej origin\u00e1lny n\u00e1zov v angli\u010dtine &#8211; &#8222;emotional labeling&#8220;. Jednoducho labeling. Je to [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":2712,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[44,43],"tags":[],"class_list":["post-2710","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-obchod","category-vyjednavanie"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chcete, aby v\u00e1\u0161 klient hovoril otvorenej\u0161ie? Pou\u017e\u00edvajte &quot;labeling&quot;. - okoboro<\/title>\n<meta name=\"description\" content=\"Labeling je efekt\u00edvna komunika\u010dn\u00e1 technika, ktor\u00e1 pom\u00e1ha zlep\u0161i\u0165 predajn\u00e9 rozhovory, vyjedn\u00e1vanie aj z\u00edskavanie inform\u00e1ci\u00ed. Zistite, ako ju vyu\u017ei\u0165 na posunutie komunik\u00e1cie na vy\u0161\u0161iu \u00farove\u0148.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/okoboro.com\/en\/chcete-aby-vas-klient-hovoril-otvorenejsie-pouzivajte-labeling\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Chcete, aby v\u00e1\u0161 klient hovoril otvorenej\u0161ie? 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